unraveled faq

how many people can play at the same time?

Each themed escape challenge is listed with its own player minimums and maximums.

If you book with a smaller number of players you may be in the room with people not from your party. We recommend booking all slots if you would like it to be a private event.

How long does it last?

You will have 60 or 90 minutes depending on the room. After your time is up we will have a quick recap of your session and pictures with you.

Is the room REALLY LOCKED?

Yes, but if that causes you anxiety just call us at 507-4000-FUN or let us know once you arrive and we can work to accommodate you.

What should we bring with us?

Bring only your friends and mad puzzle solving skills! 

Personal items including purses and phones are allowed in the room, and we provide you with a secured place to store your items in the room.

What happens if we don’t escape in time?

Don't worry! At the end of 60 (or 90) minutes whether you solve the puzzle or not, the room will be unlocked!

CAN I SCHEDULE A TIME OUTSIDE OF THE SET booking TIMES?

Yes! But you will need to give us a call. If you want to request a special time, you will need to book for a full 10 people regardless of the number of people in your group.

What if my group is smaller than the minimum?

Don't worry you have several options: First option is to come up with your own group of at least the minimum number of people, even if that means postponing until a later date. Second option is to call us and see if there are other groups that we know of that are in the same boat. And the third option (which is not recommended) is to pay for the remaining spots yourself. In the end we all want the same thing which is for all players to have an amazing time!

What if my group is larger than 10 people?

First things first, give us a call: our number is 507-4000-FUN (507-400-0386). We've taken care of lots of groups that were between 10 and 40 people and we've even had several groups as large as 60 to 80 and still had room to spare. Whatever the group and whatever the occasion, we can make sure you all have the time of your lives!

How old do participants need to be; is it kid friendly?

Anyone who would like to participate can do so freely. This is an activity for all ages and is not meant to be scary. We've hosted many children's parties and they have an absolute blast!

*BONUS* Any child 5 and under is free with one paid admission (minimum 1 to 1 ratio)

Do I have to make a reservation?

Yes. You must book ahead of time online. If you are looking for a same day reservation, give us a call and we can let you know if there is any availability.

What happens if I cancel my reservation?

If you let us know that you can't make it at least 48 hours ahead of time we will work with you to reschedule your group. 

Do you ever offer discounts or offers?

We will sometimes send out posts to Facebook and other social media sites for a time-sensitive call to action that may result in free or discounted admissions, so make sure you 'like' us on Facebook and tell your friends to do the same! We also send out emails, just a few each year, to anyone that has booked with us for some special announcements and offers as well.

If you have any further questions, feel free to give us a call at:

 507-4000-FUN